Order volume and labor market conditions affect response and turnaround times

August 01, 2023

Like many other businesses, DrumART has been profoundly impacted by the combination of an unprecedented increase in demand for our products with an ongoing difficulty hiring and retaining qualified workers.  While getting back to a more "normal" existence post-COVID is exciting for all of us, turnaround and response times may be longer than usual while these market and labor conditions exist.

In the interest of transparency and setting appropriate expectations, we currently expect the following:

  • Turnaorund time to ship - 7 to 14 business days
  • E-Mail response times - 5 to 10 business days
  • Artwork evaluation response times - 10 to 14 business days
  • Telephone response times - as able - *no commitment*

We will update this article as conditions change and improve.

The bottom line is that we always work to fill the orders of our paying customers ahead of anything else.  We are currently receiving hundreds of orders every week and our first, second and third priority is processing them as quickly as possible.  These fine folks have trusted us with their projects and we take their confidence in us very seriously.  So, if you have placed your order, rest assured that we are working on it.  If you have an inquiry, you should look at our list of FREQUENTLY ASKED QUESTIONS for an answer before reaching out.  If you do reach out, be prepared to wait for a reply.

Thank you for your interest in DrumART and we appreciate your patience!

3252 New Scotland Road, Building 7
Voorheesville, NY 12186

877.DRUM.ART (877.378.6278)

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