Supply-chain and global logistics challenges may affect inventory and turnaround times

June 27, 2022

Like many other businesses, DrumART is being impacted by the combination of a MASSIVE increase in demand for our products with the ongoing supply-chain and global logistics issues plaguing manufacturers post-COVID.  In our case, drumhead, accessory, ink and print media suppliers are all severely backlogged.  Coupled with increased demand as bars and other venues reopen and bands get back to the business of playing music live and local, we have a perfect storm of high demand and low supply.  While these reopenings are exciting for all of us, the net result is that we cannot currently commit to our industry-leading turnaround times until inventory becomes more reliably available.

The bottom line is that we currently expect turnaround times to be in the 5 to 10 business day range *to SHIP* -- time in transit is additional and will be dependent on your location relative to our headquarters in Upstate, NY and your selected shipping method.  Again this is a goal, not a commitment.

That said, we have taken a number of steps to shore-up our supplies and expect that we will be able to accommodate all current and future orders through some combination of alternatives from different suppliers.  Specifically, Evans has been able to fill our orders quickly through the pandemic and their heads remain readily available on the website for now.  Some Remo heads are currently in-stock and available, and we are expecting a very large shipment to arrive this week (June 27 - July 1).  We have decent stock of Aquarian heads at the moment, but we expect that to decline quickly.  We have another large order in process from them and will update this page as more information becomes available.  Backorders for specific head types and sizes will be displayed on the website, so you will know what heads are in-stock and available before you order.  Anticipated (but not guaranteed) inventory arrival dates will be displayed on the website as well.

We sincerely apologize that we may not have the exact head type and size you need available on the website at all times, but please know that we are working as hard as possible to secure inventory quickly, even as we work to make other options available.

Thanks so much for your patience and understanding as we work through this unprecedented situation -- please contact us directly if you have any additional questions and we'll be happy to help.

3252 New Scotland Road, Building 7
Voorheesville, NY 12186

877.DRUM.ART (877.378.6278)

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