Order & Shipping
How long will it take to ship my order (turnaround time)?
Our general rule of thumb: your order ships within three to seven business days of final artwork approval. That's days, not weeks, and it's not a typo.
Once you've ordered your head β or, for Leave It To Us orders, once you've approved the final proof β it's generally on its way to you fast.
Target schedule, based on the day you order (before 5pm Eastern):
| Order day | Print day | Ship day |
|---|---|---|
| Monday | Wednesday | Friday |
| Tuesday | Friday | Next Wednesday |
| Wednesday | Friday | Next Wednesday |
| Thursday | Next Monday | Next Wednesday |
| Friday | Next Wednesday | Next Friday |
| Saturday | Next Wednesday | Next Friday |
| Sunday | Next Wednesday | Next Friday |
We stock all the drumheads and accessories we offer, in every available size, to avoid stock-related delays wherever possible. Specialty items β oversize heads (26β³ and larger), marching bass drumheads, clear heads, advanced materials β generally take longer and ship within one to three weeks.
Time in transit is in addition to our turnaround, and depends on where you are and which shipping option you chose. DrumART HQ is in Voorheesville, NY (12186). We generally ship UPS Ground (1β5 business days); expedited shipping is available at checkout.
Please note: the schedule above is a target, not a service commitment. It depends on current order volume, holidays and weather, and it doesn't include transit time. We do not guarantee delivery dates under any circumstances.
More In Order & Shipping
- Which order option is right for me? Confused about how to order? Get help here!
- What does the "Leave It To Us" order process include? The same order process we've offered since 1997.
- I submitted my order - how long until I see a proof (a.k.a. mockup)??
- How do I track my order? As soon as your order ships, we email you a shipping confirmation with your tracking number and a link to follow it.
- Do you ship internationally? Not right now β but it's coming back.
Still Need Help?
If your question isn't answered here, email info@drumart.com and a real person will get back to you.
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