DrumART Help and Frequently Asked Questions (FAQ)
HeadBuilder
Information about our online HeadBuilder application.
- HeadBuilder? What's a HeadBuilder?
- How do I use the HeadBuilder?
- What artwork types/sizes can be used in the HeadBuilder?
- What if I need some additional work done on my design?
- What does "Allow DrumART to Enhance Text" mean?
- What is the Port Notes field used for?
- Can I include my drum manufacturer's logo on my head?
- When is the HeadBuilder NOT the right tool for the job?
Ordering and Shipping
Information about turnaround times, shipping policies, international shipping, etc.
- Which order option is right for me?
- How long will it take to get my head (turnaround time)?
- I submitted my order - how long until I see a proof (a.k.a. mockup)?
- Can I just order the logo, or do I have to order the whole head?
- Do you ship internationally?
Artwork and Design
Information about file specs, templates, artwork policies, design services, etc.
- Can you match the finish on my kit?
- Do you have an online system to help me design my head?
- What file types/formats/sizes can you work with?
- Does the artwork affect the sound of the drum?
- Are there any restrictions to what I can put on my DrumART.com custom bass drum head?
- How many colors can be used in my DrumART.com custom bass drum head?
- Can you create artwork for me?
- What is the difference between raster and vector art?
- How should I send you my artwork?
- What's the deal with 1440 DPI printing?
- Do you offer color matching services?
- Can I buy a head from your gallery?
- Will you ever reproduce my artwork for someone else?
- Is port hole cutting available?
- Where can port holes be located?
- Am I required to include the DrumART.com logo on my head?
Pricing and Purchasing
Pricing information for all of our products, return policies, etc.
- Can I have/buy my converted artwork?
- Are there any hidden fees?
- What are your order cancellation/reprint/refund/warranty policies?
Removable Logos
Removable logos? How does that work?! Find out here.
General Questions
Questions and at least a few answers about things that don't fit anywhere else.
- Why should I choose DrumART.com?
- What is the difference between Full Heads, Removable Logos and Marching Heads?
- What type/brand heads do you use?
- What are the differences between Aquarian Bass Drum Heads?
- What size heads can you make?
- Do you offer 16" heads?
- How long will my DrumART.com custom bass drum head last?
- Can I remove the artwork from my DrumART.com custom bass drum head?
- Does DrumART.com archive my images?
- How can I become a DrumART.com product endorser?
- What is the meaning of life?
- What is the fastest animal on earth?
